Why did I get an SMS and not the alarm?

The TeamAlert app alarm is triggered by a push message to the phone. If we cannot confirm that the push message was received, SMS is the preferred fallback option.

Some possible reasons for not receiving the push message include:

• Phone is outside cell coverage
• Data traffic is deactivated on phone
• Notifications from TeamAlert is not allowed or blocked
• TeamAlert has been uninstalled
• TeamAlert has been force-closed
• (Android) Automatic battery-saving on the phone has terminated the app or refuses the app to start

Successfull reception of push messages can be tested from the apps diagnostic tool:

iOS

Click Settings and Troubleshoot

Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den. in a separate email.

Android

Click Settings and Troubleshoot

Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den. in a separate email.