Tech Support

Got a technical question, or having trouble with our website or app?

This email address is being protected from spambots. You need JavaScript enabled to view it.

Sales Support

Questions about the product, pricing or enterprise solutions?

This email address is being protected from spambots. You need JavaScript enabled to view it.

Bypass "Do not Disturb" mode

Critical Alerts means that you can give TeamAlert permission to ignore 'Do not disturb' mode and show alarm notifications and play sound.

iOS :

  • Launch the Apple Settings app on your iPhone
  • Tap Notifications
  • Select TeamAlert from the list of installed apps
  • Toggle the Critical Alerts switch on/off

Android:

When the app starts, you are prompted to accept overriding silent mode. Press «Enable».

Here you are presented a list of apps that requests this type of access. Scroll to TeamAlert and turn the switch on. If the switch is not activated, the app can not override silent mode to guarantee that it will play a sound when you receive an alert.

droid2.edd73eb1

Press «Allow».

droid4.fe47443c

Silent mode override should now be enabled, and you can press the back button (arrow left) to return to the app.

If you still experience issues with missing sound, please send a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

  • Phone vendor and model (i.e. Samsung S8+)
  • Android OS version. You find this by going to Settings -> About phone -> Software Information -> Android version
  • Are you using a smartwatch that displays messages from other apps?
    – I.e. Samsung Galaxy Gear S3 or similar
  • Do other apps play sound when receiving messages?
    – If not, have you enabled silent mode og just vibration?
    – You can test this by letting someone send you a message or call you.

linkedin      linkedin

©2020 — TeamAlert — Made in Norway