Security and Privacy Policy

Staying safe not only includes avoiding physical harm, but also averting personal information falling into the wrong hands.

The Service

Our servers are hosted at DigiPlex, which is ISO 27001 certified. The centers are guarded by a 24/7 manned security presence, video surveillance, physical barriers, intruder detection and access points throughout the centers.

To ensure up-time, the centers are backed up by oxygen reduction fire prevention (stops the fire, not the servers), and multiple independent fiber carriers, power lines and backup generators.

Your Data

Your data is safe with us. Passwords are encrypted, data access is protected by multiple layers of security protocols, and two-factor authentication is required to log in to our service. We will never sell your information to any 3rd party.

We provide users with the controls to delete their data. This includes empowering users to download or delete their user accounts, and admins to download and delete a company. Deleting a company retains the information for 14 days before permanent deletion.


Strict Policy

We work hard to safeguard your privacy in all our business processes, and our company guidelines regulate how we manage personal information. We also strive to minimize the amount of personal data we store in order to provide our service.

Together with the privacy-specialized law firm DLA Piper, we revise our guidelines on a yearly basis, to make sure we are doing our best to prioritize the privacy of our users. In case of changes, we always consult The Norwegian Data Protection Authority.

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Privacy Features

Positioning you as a individual is only meant to be used in situations where it can increase your security, and where your position is vital to offer fast and relevant help. For instance, when you send an SOS, your position is shared with your teams and the people in your SOS-contact list, because these are the ones most likely able to reach you.

The strict usage of positioning is stated in the "Terms of use" that your company has acceptetd as part of the agreement with TeamAlert. Reported abuse or breach of this agreement can lead to termination of the agreement and the TeamAlert service.

We automatically delete expired data:

  • Active alerts are closed automatically after 7 days (168 hours)
  • Closed alerts are deleted automatically after 30 days (720 hours)
  • All positioning data are deleted automatically after 24 hours

Of course, only members of your company can perform user positionings.
To prevent misuse, we prevent tracking your position by:

  • Notifying you each time you're being positioned, and by whom
  • Only keeping your last known location, and for a maximum of 24 hours

GDPR Compliance

The General Data Protection Regulation 2016/679 (GDPR) is a European Union (EU) regulation focused on improving the requirements for processing personal data of EU citizens, taking effect in May 2018.

At TeamAlert, we have our own privacy policy advisor certified for GDPR, and our service is already GDPR compliant.

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©2020 — TeamAlert — Made in Norway