Why did I get an SMS and not the alarm?

Why did I get an SMS and not the alarm?

The TeamAlert app alarm is triggered by a push message to the phone. If we cannot confirm that the push message was received, SMS is the preferred fallback option.

Some possible reasons for not receiving the push message include:

Successfull reception of push messages can be tested from the apps diagnostic tool:

iOS

Click Settings and Troubleshoot

diagnostics ios menu en2

Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact This email address is being protected from spambots. You need JavaScript enabled to view it. in a separate email.

diagnostics ios page en2

 

Android

Click Settings and Troubleshoot

diagnostics android menu en2

Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact This email address is being protected from spambots. You need JavaScript enabled to view it. in a separate email.

diagnostics android page en2